Bad customer support… Can’t reach mortgage administrator. Started re-finance procedure. Turned-in all of the paperwork, overlooked 5 closings. However waiting! Taking a loss. Troublesome customer service. Bad price! How performed they reach 4.5 million inside transformation? Ask your Claims Attorney Place of work.
It keep going us to brand new financing processors
Awful customer service. I have been writing about a re-finance once the zero nearer to closing than just I became for the Summer. Customer support was a tale. They simply import me to differing people, i am also bounced doing including a golf ball. Most disturb and you may enraged and you may have always been moving my personal financial quickly. Do not suggest This new Rez whatsoever.
My loan was with Ditech and it also is ended up selling to The newest Rez
Do not use NEWREZ….greatest mistake I have made. Come seeking to refi. Given that Will get these days it is October nonetheless wishing. I have sent an equivalent documents into the many times. Can not reach some one because of the mobile. My loan was approved 2 months in the past however prepared. This company was a tale wade someplace else.
This new Rez ‘s the terrible mortgage lender!! Brand new Rez titled and offered to refi my personal financing on an effective straight down interest rate. The loan Administrator Ryan explained it would be simple “no problem”. The guy plus said it’s not necessary for the next assessment as the mortgage was only 1 year dated and in addition we just weren’t providing any more income aside! HA… 5 months later he could be requesting docs it currently have. The borrowed funds Processor chip try not to understand the docs We publish on the safe webpages. The brand new seriously bad financial We have actually ever caused! Conserve the newest rage and acquire other bank!!
NewRez/Shellpoint gotten our very own financial out of Ditech. First fee so you can NewRez was at , and therefore we setup through the NewRez site to have automatic money to your to begin every month. All the went better until . They never got the payment which was said to be pulled from our savings account! I failed to find up to we got a visit for the from particular unusual amount saying these were NewRez, don’t speak to them while we didn’t recognize the amount. Looked at all of our membership online through the website and you may low and behold this new October payment had not become automatically received! Got towards phone having NewRez customer support instantly to obtain aside that which was going on and you can is actually told it had been certain particular “glitch”. Actually, repayments being going to possess payment really well since ! There clearly was an abundance of profit the latest bank account for it! We spoke which have one or two additional people into , with the 2nd individual using the fee over the phone which have the latest report of the lady there could be no late charges, no percentage and it also would-be ACH. It is now as well as on the page it’s https://clickcashadvance.com/installment-loans-ms/philadelphia/ appearing me that it’s an unapplied payment! What on earth, this is the Oct 1 commission and really should have been applied as such Instantaneously for the . So we log in to the device once more together with them today and you can inquire what’s happening? Is told one to she’d immediately demand it be applied to the fresh Oct commission and “you are not later” We called our financial right after talking-to NewRez to the and the lending company said “zero attempt within commission ended up being asked from the NewRez/Shellpoint, they (the financial institution) commonly stopping any percentage therefore enjoys a good amount of money to cover cuatro years of repayments”! I’ve lower than 1 year left about this initially mortgage and are surely considering going to the county lawyer general’s place of work, the better team bureau, choosing a lawyer and you will spending which out-of today. All of our online membership that have NewRez shows the second percentage to get auto-paid back is placed to possess The fall of step one, but if i try to look at the arranged automatic payments, they confides in us we cannot while the membership are “delinquent”. This is so that completely wrong into of several membership! I have Never been later within the 31 age with your home loan commission and then we features the ultimate credit history over 850! Are they now browsing fuck our credit history? Prevent Them!
